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From the
https://www.kentlive.news
The most brutal TripAdvisor comebacks from Kent pub and restaurant managers.
Customers leave some harsh reviews but owners have hit back at their
comments and in some cases the responses are ruthless.
TripAdvisor is the first port of call for many of us when deciding where
to eat.
Finding out how well rated a restaurant or pub is and what sort of
reviews it has can help make up your mind.
Some unhappy customers leave extremely harsh responses - so it's
understandable that owners are keen to respond to the criticism and put
the record straight.
Many owners take a considered approach, copy and pasting a standard
reply, apologising if the service was below par and inviting them to
send a proper email across.
Others aren't quite so measured and prefer to fire back from the hip.
Take a look below at some of the stronger responses from Kent venues.
'Impotent, insecure misogynists'
The Queen's Head pub in Ashford is run by Julian and Wendy.
I can tell you now, Julian takes no nonsense.
One reviewer posted an abusive message about the landlady after an
eventful evening at the pub.
It turns out that group is now barred for life and had the police called
on them.
Foul mouthed crazy landlady
I visited the pub for a Christmas drink with some friends last night and
the landlady came down from upstairs shouting F###ing people outside in
the street swearing. What a vile woman!
Her husband who was clearly petrified of the drunk bint looked in shock
and embarassed. Poor bloke, having to put up with that.
Its such a shame because it used to be such a nice pub when Dell had it.
JulianF1259, Owner at The Queens Head Public House, responded to this
review
Responded 2 January 2019.
Hahahahaha!!!! oh you were not in Christmas Day, you and your friends
were in Christmas Eve when I barred you for life!, chanting the C***
word. YOU upset MANY of our customers with your foul language. The
result.... I called the police, you soon scattered then didn't you!
Because..... of one you was a SERVING police officer! Your departing
words, following the threats to beat me up and smash our pub up, was
destroy us on social media and threaten us with a local sports
journalist...…. Ummm and? You are very lucky you were only told to eff
off. Impotent, insecure misogynists, we are team, we fully support each
other. Oh and for the record the C*** word is totally unacceptable in
this pub!!!!
'We are not servants'
This customer was unhappy with having to wait to be served.
Needless to say Julian was having none of it.
Ignored by landlady.
We only live a few hundred yards from the
Queens Head but haven't been there for a few years. We thought we would
give it a try so we walked 10 minutes to it this afternoon. We went
straight to the bar about a metre from where the landlady was standing
talking to someone who I guess was a regular. I had money in my hand so
obviously waiting to be served, and anyway, the entrance door was right
in front of her too. Totally ignored! The landlord was serving someone
and there was another customer waiting who had entered the bar in front
of us. Despite standing the other side of where the landlady was, he too
was ignored by her. Tried not to believe some of the reviews about
rudeness but proved correct in our experience so never again. Back to
our regular for us, even though it's not within walking distance.
JulianF1259, Owner at The Queens Head Public House, responded to this
review.
Responded 2 January 2019.
Well what can I say.... I simply CANNOT be everything to everyone and be
at every persons beck and call!!! I am NOT rude and I do NOT ignore
people. I cannot be everywhere!! I am not sorry you did not feel you got
the totally personal service you expect, but I would say next time why
not try being polite and not rude.....maybe you would be served in due
course. Have you not considered other people were waiting? I highly
doubt it. And congratulations on walking whole 10 minutes to get here.
We provide a service, we are not servants. Give my love to your dog :-)
'We have sent him on a cheerfulness course'
This unhappy punter was disappointed not to be greeted with a smile.
Julian promises he's working on it.
Reviewed 3 April 2018
Made to feel like an inconvenience.
Never greeted with a smile and made to feel
like an inconvenience for being in the place. Asked to leave in an
unnecessarily rude manner after last orders when we still had half a
drink. Used to visit regularly for food (which can be good) but won't be
returning. Bar staff are fine but it's the Landlord who is the problem.
Julian F, Owner at The Queens Head Public House, responded to this
review
Responded 7 August 2018
You are right HP137. We have sent him on a Cheerfulness Course.
Hopefully you will see the new smily landlord next time you visit!
'As for the lack of choice, which of the 14 drafts and 6 bottled ales
didn't appeal?
Another customer was displeased by their welcome and hit out at the
overpriced selection.
I don't think Julian is going to lose too much sleep over it, though.
Reviewed 25 July 2018 via mobile
Landlady
The landlady is very unwelcoming don’t smile
and is rude. Beer is overpriced and don’t have a very good selection
won’t be returning.
Julian F, Owner at The Queens Head Public House, responded to this
review
Responded 7 August 2018
Hi liketogoinpubs1, are you sure you are talking about the landlady? I
know the landlord can be a grumpy so and so but Wendy is always smiling
and having a joke with the customers! She might be rude to Julian
sometimes but never the customers ;-) And as for the lack of choice of
beers, which of the 14 drafts and 6 bottled ales didn't appeal? We could
add more but we'd have to build a bigger bar :-) I'm sorry we can't
compete with Mr Weatherspoon and his prices but as a small independent
pub we are at the whims of the brewery, the chancellor and his beer duty
and the local authority rates. We try and keep our beer prices as low as
possible, maybe you could start a gofundme page to help us lol Wendy and
Julian.
It's fair to say a lot of the responses are tongue in cheek.
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